Very Short Question and Answers - Mastering Organizational Communication

Downward communication is the flow of information from higher levels to lower levels, such as a boss giving feedback or assigning jobs to employees.

An example of upward communication is an employee emailing their boss about a problem they are facing at work.

Horizontal or lateral communication occurs between employees at the same level in the organization, such as colleagues coordinating tasks or solving issues together.

Diagonal communication takes place between members of different departments at different levels, like a manager from one department contacting an employee from another department.

External communication involves people outside the organization, such as vendors, banks, suppliers, or customers.

Horizontal communication is important because it helps colleagues coordinate tasks, save time, and solve issues efficiently.

The five flows of communication are downward, upward, horizontal/lateral, diagonal, and external.

Diagonal communication occurs when, for example, a marketing manager communicates directly with an IT department employee to resolve a technical issue.

Clear communication means using simple words and avoiding confusion so that the message is easily understood.

Concrete: It means using facts and being specific in your message.

Coherence ensures that the message has a logical flow and the ideas are well connected, making it easier to understand.

By being brief and avoiding extra or unnecessary words while still giving the essential information.

Courteous communication is polite and respectful, for example, using words like 'please' and 'thank you' in emails or conversations.

Complete communication provides all needed information, like stating the deadline and attaching all relevant documents.

Correctness ensures there are no errors and the information communicated is accurate, which avoids misunderstandings.

Concrete ensures that the message is specific, clear, and based on facts, leaving little chance for misunderstanding.

Applying the 7 Cs can make communication more effective, reduce misunderstandings, improve relationships, and boost efficiency.

External communication, since it involves parties outside the organization such as banks.

Clear, Concise, Correct.

Effective communication helps by ensuring information flows smoothly, enabling employees to coordinate, share issues, and make informed decisions.